The Faith Agency is a Melbourne eCommerce agency that combines strategy, creative, development, media and digital into one connected in-house team. More than two decades working with Australian retail, FMCG and B2B brands means we know what drives people to buy, and how to build for it.
Unlike the fragmented model of briefing separate developers, media agencies and SEO consultants, our specialists work together across the full eCommerce journey. Your store is built to work with your campaigns from day one: faster execution, stronger results, no coordination headaches.
Launching an online store is the easy part. Keeping it growing, through smarter campaigns, better conversion rates and stronger customer retention, is where most brands need a partner who’s across all of it, not just one piece.
We work across the full eCommerce marketing mix: platform development, paid media, SEO, creative, email and content. And because it’s all in-house, your campaigns learn from your store data, your creative is briefed on what’s actually converting, and your media spend is optimised against real sales numbers.
20+ years of eCommerce and retail marketing experience
Fully integrated in-house team: creative, media, development and strategy under one roof
Proven results across retail, FMCG and B2B brands
Data-driven campaigns built around your actual conversion metrics
Long-term partnership model, not a build-and-bail approach
We don’t just launch ecommerce websites.
We build connected ecommerce ecosystems designed to scale.
What sets Faith apart as an eCommerce agency is our in-house team of designers, developers and media buyers who work together on every project, not in silos.
Design creates compelling, conversion-ready shopping experiences.
Technology delivers secure, scalable ecommerce infrastructure.
Media drives qualified traffic and turns browsers into buyers.
When these capabilities sit together, campaigns perform better and your eCommerce investment works harder.
We design eCommerce ecosystems that connect seamlessly with the tools your business runs on: ERPs, CRMs, payment gateways, shipping platforms, loyalty programs and marketing automation.
Our experience spans:
Shopify and Shopify Plus
WooCommerce and WordPress ecosystems
Custom integrations and middleware
Data, analytics and attribution frameworks
The result is a connected single source of truth that supports smarter marketing, clearer reporting and scalable long-term growth.
Shopify and Shopify Plus are our primary platforms, and they’re the right fit for most Australian retailers and DTC brands. We also build on WooCommerce and have Magento experience, and can deliver custom solutions for complex B2B or enterprise needs. We’ll recommend the right platform for your business, not the one that’s easiest for us.
Yes, and we do it properly. That means migrating product data, customer records, order history and SEO equity cleanly, with minimal disruption to trading. We’ve handled migrations from Magento, BigCommerce, custom platforms and legacy systems.
It’s built in from day one. Site architecture, URL structure, schema markup, page speed and on-page optimisation are all part of the build, not an add-on after launch. Ongoing eCommerce SEO is available as a managed service.
A well-scoped Shopify build typically runs 8–14 weeks from brief to launch. More complex builds with custom features, ERP integrations or platform migrations take longer. We’ll give you a realistic timeline upfront and stick to it.
Every project is scoped individually. As a general guide: a well-built Shopify store with standard functionality starts from around $15,000–$30,000. Custom builds, Shopify Plus implementations and complex integrations typically range from $40,000–$150,000+. We’ll walk you through what your project actually needs and quote accordingly.
Yes, and this is where the integrated model pays off most. Our in-house team can run your Google Shopping, paid social, SEO and email marketing post-launch. One agency, all channels, full visibility across what’s actually driving revenue.
Absolutely. We build and manage Klaviyo, Mailchimp and HubSpot setups including welcome flows, abandoned cart sequences, post-purchase journeys and ongoing campaign management. Retention is one of the highest-ROI channels for eCommerce brands and one we take seriously.
Yes. We’re a Melbourne-based eCommerce agency but work with brands across Australia. We handle fully remote projects without any loss of quality or communication.
Most dedicated eCommerce agencies are strong on development but hand off everything else. We combine development with in-house media buying, creative, SEO and content, so your store and your marketing are built and run by the same team. That integration is what drives better commercial outcomes.
